BacTracs

Reverse Logistics Management System

If you have product returns, you have headaches.
BacTracs can help.

Product returns create unhappy customers and are very expensive to process. There is a big opportunity to improve your bottom line by enhancing the reverse logistics system in your business.

	SMC Networks used BacTracs to reduce the cost associated with the returns process by 50%
	BacTracs Reverse Logistics system's functionality allowed Mitsubishi Warehouse California to expand its returns management and electronics service center business

Using software to manage product returns will significantly reduce the costs involved in taking products back from your end use customers, distributors and resellers.

BacTracs helps you cope with product returns by linking up-front customer service activities with back-end test, repair and shipping functions.

BacTracs provides a standard set of return procedures across all locations, enabling improved process management.

Key Benefits

Organization	Organizes RMAs, returns inventory, inspection, testing, refurbish and repair into one application
	Handles return scenarios including cross-ship, credit, and ship only from end users, dealers and distributors and VARs
	Manages RMAs through their full life
	Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing
	Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective
	Easily manages exceptions and issues
Flexibility	Web-based system for users in many locations, including corporate and third-party partners.
Inventory	Complete inventory reporting system and an adaptable inventory management system to manage return and replacement inventory, with reporting on inventory balance and activity
Inventory	Tracks flow and value of returned products, allowing for improved inventory management
Inspect, Sort, Test, Refurbish and Repair	Manages asset recovery, testing and repair quickly, allowing companies to quickly realize the value of those assets
Inspect, Sort, Test, Refurbish and Repair	Has estimating and invoicing capabilities for repair work, as well as the ability to handle both in-warranty and out-of-warranty repairs
Reporting	Provides visibility so employees in all areas of the company can quickly determine the next steps needed to handle the RMA
	Identifies the reasons for product returns, allowing the tracking of trends.
	Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing
	Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective
Integration	Works with existing accounting or ERP solutions
	EDI and XML capable
	Allows shipping from multiple locations and an interface to third party logistics providers
Security	Role-based user access. Users only see the data they have permission to see.
Customer Service	Allows customers to look up their RMA status online