BacTracs
Reverse Logistics Management System
Product returns create unhappy customers and are very expensive to process. There is a big opportunity to improve your bottom line by enhancing the reverse logistics system in your business.
Download a brochure (PDF)
Speak with an advisor
Email: info@andlor.com
Phone: 1 (604) 687-1130
Visit Reverse Logistics Professional to learn about business strategies for managing product returns
| Who's using BacTracs? |
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SMC Networks used BacTracs to reduce the cost associated with the returns process by 50% |
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BacTracs Reverse Logistics system's functionality allowed Mitsubishi Warehouse California to expand its returns management and electronics service center business |
Using software to manage product returns will significantly reduce the costs involved in taking products back from your end use customers, distributors and resellers.
BacTracs helps you cope with product returns by linking up-front customer service activities with back-end test, repair and shipping functions.
BacTracs provides a standard set of return procedures across all locations, enabling improved process management.
| Key Benefits |
| Organization | Organizes RMAs, returns inventory, inspection, testing, refurbish and repair into one application |
| Handles return scenarios including cross-ship, credit, and ship only from end users, dealers and distributors and VARs | |
| Manages RMAs through their full life | |
| Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing | |
| Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective | |
| Easily manages exceptions and issues | |
| Flexibility | Web-based system for users in many locations, including corporate and third-party partners. |
| Inventory | Complete inventory reporting system and an adaptable inventory management system to manage return and replacement inventory, with reporting on inventory balance and activity |
| Tracks flow and value of returned products, allowing for improved inventory management | |
| Inspect, Sort, Test, Refurbish and Repair | Manages asset recovery, testing and repair quickly, allowing companies to quickly realize the value of those assets |
| Has estimating and invoicing capabilities for repair work, as well as the ability to handle both in-warranty and out-of-warranty repairs | |
| Reporting | Provides visibility so employees in all areas of the company can quickly determine the next steps needed to handle the RMA |
| Identifies the reasons for product returns, allowing the tracking of trends. | |
| Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing | |
| Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective | |
| Integration | Works with exisiting accounting or ERP solutions |
| EDI and XML capable | |
| Allows shipping from multiple locations and an interface to third party logistics providers | |
| Security | Role-based user access. Users only see the data they have permission to see. |
| Customer Service | Allows customers to look up their RMA status online |